Event Director

Participant Management

Manually add a relay team

The best and most efficient way to manually create a relay team is to go through the actual registration process. Step 1: CREATE A COMP CODE * Click Discount + Invitation Codes on the left side of your das...

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Issue a participant a refund

Need to issue a full or partial refund for one of your participants? Not to worry, imATHLETE makes this process so ridiculously easy for you! Once you submit an online refund request, the refund will be proces...

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Why are some waivers unsigned?

We take privacy, security and liability very seriously at imATHLETE. Because of this, we continuously work with attorneys and other experts to ensure our waiver process adheres to the most strict standards. It...

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Get participants to sign unsigned waivers

Everybody who registers themselves on imATHLETE is required to sign a waiver. In some cases (like USA Triathlon sanctioned events), they will sign two waivers. In the event that participants need to sign two wa...

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Enter an offline/manual registration

Because we don’t want you to type a lot, we’ve made the manual adding of offline participants very simple. Don’t believe us? Check it out... On your Dashboard, click the “Add Participants” link...

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Cancel a Participant's Registration

Need to cancel a participant’s registration? Not a problem! From your Dashboard click on the red Participant Details link to the right of the event name Search for the participant you wish to ca...

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Get a participant's registration receipt

There's a really really quick way to get any participant's registration receipt right from Participant Details. Here's how: From your dashboard, click the participant details link to the right of you...

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How can members of a relay team transfer to another class?

Members of relay teams will not be able to switch out of a relay team on their own. As the Event Director, you can cancel their registrations and issue a discount code that will allow them to sign up for a diff...

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Why can't I choose custom questions with dollar amounts when adding a participant manually?

Custom questions with dollar amounts cannot be selected when adding a participant manually. We do not allow this due to accounting/reconciliation and financial reporting reasons. We recommend adding any relevan...

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How to set up transfers

Enabling transfers will allow one participant to transfer their registration to a different participant. If you're looking for information on how to switch the same participant from one event to another, see: H...

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