Manually add a relay team
The best and most efficient way to manually create a relay team is to go through the actual registration process. Step 1: CREATE A COMP CODE * Click Discount + Invitation Codes on the left side of your das...
Read ArticleParticipant Management
Issue a participant a refund
Need to issue a full or partial refund for one of your participants? Not to worry, imATHLETE makes this process so ridiculously easy for you! Once you submit an online refund request, the refund will be proces...
Read ArticleWhy are some waivers unsigned?
We take privacy, security and liability very seriously at imATHLETE. Because of this, we continuously work with attorneys and other experts to ensure our waiver process adheres to the most strict standards. It...
Read ArticleGet participants to sign unsigned waivers
Everybody who registers themselves on imATHLETE is required to sign a waiver. In some cases (like USA Triathlon sanctioned events), they will sign two waivers. In the event that participants need to sign two wa...
Read ArticleEnter an offline/manual registration
Because we don’t want you to type a lot, we’ve made the manual adding of offline participants very simple. Don’t believe us? Check it out... On your Dashboard, click the “Add Participants” link...
Read ArticleCancel a Participant's Registration
Need to cancel a participant’s registration? Not a problem! From your Dashboard click on the red Participant Details link to the right of the event name Search for the participant you wish to ca...
Read ArticleGet a participant's registration receipt
There's a really really quick way to get any participant's registration receipt right from Participant Details. Here's how: From your dashboard, click the participant details link to the right of you...
Read ArticleHow can members of a relay team transfer to another class?
Members of relay teams will not be able to switch out of a relay team on their own. As the Event Director, you can cancel their registrations and issue a discount code that will allow them to sign up for a diff...
Read ArticleWhy can't I choose custom questions with dollar amounts when adding a participant manually?
Custom questions with dollar amounts cannot be selected when adding a participant manually. We do not allow this due to accounting/reconciliation and financial reporting reasons. We recommend adding any relevan...
Read ArticleHow to set up transfers
Enabling transfers will allow one participant to transfer their registration to a different participant. If you're looking for information on how to switch the same participant from one event to another, see: H...
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