Event Director

Event Administration

Change Permissions or Remove One of Your Contacts

To the left of your main dashboard you’ll see a side bar that has a lot of great links including Contact Manager. This little link comes with a lot of power - the power to grant privileges to anybody in the wor...

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Grant Access to Our Timing Company

You may be used to downloading your data and providing it all to your timing company. What we recommend is that you give your timing company direct access to the imATHLETE data. That way they can format it ho...

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Set up and sell gift certificates

I like how you think! It’s a great idea to launch as gifts, especially for the holidays. But even more, you can encourage your participants to tell their friends they want a gift certificate for their birthday ...

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Types of Discount/Coupon Codes

imATHLETE has quite a few different types of codes that can be used to help grow your event. Keep in mind, we’re a bit unique in how the codes work, so pay attention below because there are a lot of hints that ...

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Create a Discount/Coupon Code

imATHLETE gives you full control, 24/7, to create and manage your discount codes. So when you can't sleep in the middle of the night and you just have a hankering to create a few discount codes... well, we’ve g...

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Add My Timing Company to imATHLETE

Did you try to grant access to your timing company and they weren’t listed there? If you have no clue what I’m talking about, do this quickly: From your main dashboard, click the "Settings" link on the l...

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My Event Class is Not Appearing in Registration. HELP!!

What I’m hearing you say is that you’ve created the registration, you’ve launched registration and now the event Class doesn’t appear in registration so people can’t sign up, right? If so, that’s not good. Le...

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What Do I Do if I Cancel an Event?

First and foremost, don’t panic. Remain calm. All will be good. ; ) The best way to stay in the good graces of your participants is to act quickly and decisively. Participants will be comforted if they kn...

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What is an invitation code? (a.k.a. bypass code or sponsor code)

Maybe you call it a Sponsor Code. Maybe you call it a Bypass Code. We call it an Invitation Code and we’re guessing it does the same thing (and probably more) than the codes you call by another name. Basically...

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Hide Or Remove Your Custom Background

Need To Hide Or Remove Your Custom Registration Background? 1. From the Account Dashboard click the ‘Custom Registration Builder - New!’ link 2. Select an event from the Event drop down menu 3. Click the...

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