How can members of a relay team transfer to another class?


Members of relay teams will not be able to switch out of a relay team on their own. As the Event Director, you can cancel their registrations and issue a discount code that will allow them to sign up for a different event without you having to issue refunds.

To set this up, you have a couple of options:

Option 1: Cancel the participants and issue a discount code only to the participant who set up and paid for the relay team

  • From your dashboard, click participant details next to your event title
  • Search for the participant who paid the registration for the relay team
  • Click once on the row that contains this participant's information
  • Select Cancel + Discount Code for the participant who paid the team registration. 
  • Code Amount: select 100% of amount paid for the participant who paid the team registration
  • Select a reason for the cancellation and save

​The participant who registered the team and paid for the registration will receive an email with the discount code.

Option 2: Cancel each participant on the team and issue a discount or comp code for each participant

  • From your dashboard, click participant details next to your event title
  • Search for any of the participants in the relay team who would like to change events
  • Click once on the row that contains this participant's information
  • Select Cancel for that member of the relay team. This will cancel the registrations for all members of the relay team.
  • Select a reason for the cancellation and save
  • Return to your dashboard
  • Follow these instructions for creating a custom discount code

You will need to reach out to each cancelled team member and let them know what their discount code is.


Note that if there is a price difference between the discount code and the cost of the new event, the participant will be charged the difference between the discount code and the cost of the new registration. If the discount code is greater than the cost of the registration, they will not receive a refund.