How to refund merchandise

We make refunding merchandise items for your participants easy. Just shoot us an email at with the information below, and we’ll get that taken care of for you!

  • Name of the purchaser being refunded
  • Dollar amount to refund the purchaser

We'll take care of double checking all the details of the purchase and ensuring the purchaser receives the correct refund to the correct payment method.

If you'd like us to update your inventory numbers for reporting purposes, just let us know which item to update and by how much, and we'll be happy to get that taken care of as well. This process will remove the sale from your reports and from the purchaser's receipt.

Once we issue the refund, keep in mind that the total refund plus credit card processing fees will be deducted from your next imATHLETE statement.

imATHLETE will charge an additional refund fee of 3.5% to cover credit card processing costs. As a result, the total amount that will be deducted from your statement is made up of (1) the amount refunded, and (2) the 3.5% refund processing fee.