Sometimes events sell out and sometimes in those situations the event organizers put a waitlist in place.
Is there a waitlist for my event?
One quick way to see if there is a waitlist, is to go to the registration page for the event. If the waitlist is through imATHLETE, there will be an indication on the registration page that you can sign up for the waitlist. If you don't see a waitlist on imATHLETE, it probably doesn't exist.
If you’d like to contact the race organizers for more options, you can contact them (how to contact event organizers)
How does the waitlist work?
Waitlists give you a chance to get a spot in an event once it has already sold out. Not all events offer waitlists, so you will need to contact the organizers directly for any information about their waitlist policies.
IF an event sells out, and IF the event organizers have enabled a waitlist for the event, here's how you can get on the waitlist:
Go to the registration page and select the waitlist option you'd like to register for. It'll look something like this:
- Enter your registration information just like you would for an active registration
- Pay the full registration fee
- Voilà! You are added to the next available spot on the waitlist
Getting A Confirmed Registration
If someone cancels a confirmed registration from the event, the first person on the waitlist is automatically moved into the event and their registration is confirmed. Hooray! We'll also send out an email so that you actually know you have a confirmed spot in the event.
imATHLETE does not automatically issue a refund if your waitlist spot is never moved over to confirmed. Different races have different refund policies, and you must check with the event organizers for information about refunds.
Q: Do I have to pay the full registration fee to get on the waitlist?
Q: Can you make an exception because [really good reason here]?
Q: If my waitlisted spot isn't confirmed, can I get a refund?
A: imATHLETE cannot issue refunds without the authorization of the event organizers. You will need to contact the event organizers to see if their refund policy would allow for this.
Q: Can I use my discount code for any event on imATHLETE?
A: No. You can only use the discount code for an event on imATHLETE offered by the same company that put on the waitlisted event. Think of it like this: You couldn't use your Starbucks gift card at Jamba Juice just because they're both in the same mall.
Q: Why do I have to ask the event organizers about event policies?
A: imATHLETE is a technology platform that facilitates online race registration for thousands of events across the country. We don't actually organize any events or create any event policies, so it's best for you to get in touch with the folks who make those decisions directly. You can go here to learn where to find contact information for your event's organizers.