Let's assume, for the sake of argument, that you've already set up the text messaging questions in imATHLETE and you've been collecting the participants' mobile info. Now, let's further assume, you want to communicate with them. You've come to the right place!
- Enter the Text Messenger (link on left side of dashboard, under Marketing + Communications)
- Select the event
- Indicate who message is from (hint: keep it <15 characters if possible)
- Type your message
HINT: Use the Mail Merge Fields underneath the text box to personalize
HINT #2: Follow the approx. character count on the bottom right
- Enter your cell phone number and provider
- Click Send Test
- Make sure it looks good on your phone. If so..
- Agree to the terms
- Click Send
And there they go out to your participants.
ANSWERS TO YOUR QUESTIONS
Can I send a text message to certain people and not to everybody?
No. imATHLETE's system is designed to only send to all participants who have answered the text messaging questions.
Are participants charged for text messaging?
No. imATHLETE uses SMTP protocol to send as a text. As a result, there is no charge for it to you or the participant.
Can this be used in dire emergency situations? How quickly are texts delivered?
We've found that our messages get delivered quite rapidly. However, we don't recommend using this platform for time-critical, life and death situations as delivery is not always immediate.